FAQs
In which currency are the prices on the website displayed?
All prices are listed in the currency of the region of the customer.
I just placed an order, when will it be shipped?
We strive to ship items as quickly as possible. Please allow 1 day for production before your order is dispatched. The average shipping time is 8-12 days.
I'm not satisfied with my order, can it be returned? What if there's an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. You are responsible for the return shipping costs. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned packages. Please note: If your package is in transit, you must wait for it to arrive and return it before the refund can be processed. Contact us via the email system for refund requests.
Can I cancel my order?
You can cancel your order without providing a reason! However, you must cancel your order before it is shipped. If the item has already been shipped, please use our simple return system to receive a full refund.
I entered the wrong address, what should I do now?
If you entered the wrong address, simply reply to your order confirmation email and confirm. If the address provided is incorrect, we can change it to the correct one within 24 hours. After 24 hours from the incorrect submission, no refund will be issued.
How long does shipping take?
Shipping times vary as we ship from different distribution centers worldwide. Depending on the location, the average shipping time is 6-12 business days.
I have a question that wasn't answered. Can you please help?
Of course! We're here to help you make your home beautiful! and we're happy to assist you in any way possible. As we receive many emails, the speed of response depends on you attaching your order number and clearly describing the issue. Thank you.
All prices are listed in the currency of the region of the customer.
I just placed an order, when will it be shipped?
We strive to ship items as quickly as possible. Please allow 1 day for production before your order is dispatched. The average shipping time is 8-12 days.
I'm not satisfied with my order, can it be returned? What if there's an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. You are responsible for the return shipping costs. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned packages. Please note: If your package is in transit, you must wait for it to arrive and return it before the refund can be processed. Contact us via the email system for refund requests.
Can I cancel my order?
You can cancel your order without providing a reason! However, you must cancel your order before it is shipped. If the item has already been shipped, please use our simple return system to receive a full refund.
I entered the wrong address, what should I do now?
If you entered the wrong address, simply reply to your order confirmation email and confirm. If the address provided is incorrect, we can change it to the correct one within 24 hours. After 24 hours from the incorrect submission, no refund will be issued.
How long does shipping take?
Shipping times vary as we ship from different distribution centers worldwide. Depending on the location, the average shipping time is 6-12 business days.
I have a question that wasn't answered. Can you please help?
Of course! We're here to help you make your home beautiful! and we're happy to assist you in any way possible. As we receive many emails, the speed of response depends on you attaching your order number and clearly describing the issue. Thank you.